From selection consultation to delivery and use, Gongle provides customers with service support throughout the procurement and equipment usage process. Based on load capacity, lifting height, aisle width, and working hours, we assist in matching models and configurations to make procurement more informed.
During order execution, we assist in confirming technical parameters, customization requirements, and export arrangements, and communicate production progress to facilitate customer planning for receipt and commissioning.
After equipment delivery, we provide operation and maintenance guidance, parts identification, and remote technical support, assisting in troubleshooting based on photos, videos, and fault information provided by customers. Additionally, we provide product documentation and service support to dealers to jointly deliver local customer service.
GONGLE welcomes forklift dealers and distributors worldwide to cooperate with us. We provide product catalogs, technical specifications, images and video materials to support local product displays and marketing; meanwhile, product mix, configurations and brand customization can be negotiated according to market demand. Based on partners' procurement plans and business directions, we offer targeted supply solutions to jointly expand customers and establish long-term stable cooperative relationships.
Live Chat
Live Chat
Contact us via WhatsApp or email to obtain product information, selection recommendations, and order assistance. The GONGLE team will arrange a dedicated contact based on your needs to make procurement and after-sales communication smoother.
Warranty support
Warranty support
Before placing an order, clarify the warranty period and scope for the complete machine, battery, and main components. In the event of a warranty issue, we assist in verifying the equipment condition and provide a corresponding solution in accordance with the order agreement.
Operation guide
Operation guide
We provide product instructions and video guidance to help customers understand equipment operation, daily inspection, charging, and maintenance essentials, while also supplying documentation to support dealers in delivering customer usage guidance.
Remote troubleshooting
Remote troubleshooting
Based on equipment model, fault symptoms, codes, and on-site photos or videos, our technical team assists in analyzing the issue, provides inspection and troubleshooting recommendations, and helps customers arrange repairs in an orderly manner.
Accessories supply
Accessories supply
Assist in identifying required parts based on equipment model, serial number, or part photos; confirm specifications and compatibility; and provide procurement and shipping support to meet routine maintenance and repair needs.
Building on manufacturing expertise since 2009, Gongle integrates quality inspection throughout components, assembly, and complete machine testing. Through functional checks and load tests, we verify equipment operation, lifting, and braking performance, giving customers greater confidence in their purchased equipment.
Products cover electric forklifts, diesel forklifts, electric stackers, and dual-fuel forklifts. Models are matched according to load capacity, lift height, aisle width, and operating environment, with customization options for attachments, cabins, colors, and branding to better align configurations with actual needs.
With a 14,000 m² factory and an annual production capacity of 5,000 forklifts, we maintain clear communication across every stage—from configuration confirmation and production scheduling to packaging and export coordination—helping customers plan procurement, inventory, and equipment commissioning timelines effectively.
We provide operation and maintenance guidance, remote troubleshooting, and spare parts supply support to help customers identify issues, match parts, and schedule maintenance. We also supply dealers with technical documentation and service guidance to support local customer service and long-term cooperation.
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